This website ("Site") is operated by P&A Furniture Sales Limited ("Heatons Furniture", "we", "our" or "us"). We are registered in England and Wales under company number 09882812 and VAT number is GB 233 2131 59

Heatons Furniture aims to achieve the highest possible standards in all areas of the business. If, unfortunately, you do receive goods which are not in perfect condition or you wish to return an item, you may do so within 30 days of receipt as long as it is unused, unwashed and in its original packaging.

 

Definitions

In these terms and conditions the following terms shall have the following meanings:

  1. We, Us, Our = Heatons Furniture / P&A Furniture Sales Limited
  2. You, Your = The Customer/Consumer
  3. Contract = Meaning any order of goods by the Customer that is accepted by Us.
  4. Goods = Any Goods forming the subject of a Contract including parts of, or materials incorporated in, them as more particularly described upon this Website.
  5. Website= Our Website, the address of which is: www.heatonsfurniture.com  

 

Prices and terms of payment

  1. Heatons Furniture reserves the right to change or withdraw prices for the products or services it offers for sale without prior notice. If Heatons Furniture price for any product or service is increased, the price in effect prior to the increase will apply to orders received prior to the effective date of the increase and shipped within a period of 30 days after the effective date of increase.
  2. Prices are in Sterling Pounds unless otherwise specified.
  3. All prices contained on our website include VAT (unless otherwise specified). VAT is charged at the correct current rate as set out by the British Government.
  4. Unless otherwise specified by Heatons Furniture in writing, all taxes and other charges imposed by federal, state, local, or foreign governments on the manufacture, sale, shipment, import, export, or use of the products or services shall be added to the price and billed to and paid by Buyer. Buyer shall defend, indemnify and hold harmless Heatons Furniture from and against all liabilities for such taxes or charges and attorneys' fees or costs incurred by Heatons Furniture in connection therewith.
  5. In the event that there is a pricing error on the website then Heatons Furniture will not be bound to honour any orders made at that price. You will be notified immediately that this is the case and Heatons Furniture will not be held liable.
  6. Special order items are non-returnable and are often subject to lead time. You will be notified of a delay in order when we come to order your items. We will request your acceptance of any special order and your acceptance of the lead time. Once a special order has been ordered we cannot accept cancellation.
  7. All payments are charged in British Pounds and any currency conversion is estimated only and will be converted by your card issue at source. Please check with your card issuer prior to order for an exact amount if in doubt. Heatons Furniture will not be held responsible for any difference between advertised amounts and actual converted amounts.
  8. All delivery charges are clearly displayed on the basket stage of your order. These carriage charges are based on standard UK Mainland deliveries using our economy delivery schedule. For countries/regions that do not appear as a shippable area please call or email for a quotation.

    Delivery

    1. Heatons Furniture shall reserve the right to make deliveries or perform services in instalments (this will be notified in writing prior to delivery). Partial shipments or performance will be billed as made and payments therefore are subject to the terms of payment referenced herein.
    2. All delivery indications or completion dates are estimated and are dependent in part upon prompt receipt of all necessary information to service an order. Heatons Furniture reserves the right to allocate, in its sole discretion, inventories, production, and services when such allocation becomes necessary. In no event will Heatons Furniture be liable for any premium transportation, re-procurement, or other costs or losses incurred by Buyer as a result of Heatons Furniture failure to deliver products in accordance with indicated delivery/performance schedules.
    3. If goods are ordered at the weekend or on a bank holiday, the order on the next working day and delivery dates will vary accordingly. If a delivery would normally fall due over the Christmas shutdown period, the delivery period may be extended to a later date. We endeavour to deliver all goods on time, however delays are possible.
    4. For large orders, please ensure that someone is available to help the driver move the goods from the delivery van to your premises. Our pallet couriers only supply 1 driver to deliver your order and are not insured or obliged to assist in carrying your goods into/onto your property. The extent of their contract is to wheel your pallet/item on to your driveway/path, not to physically move them into your garage or property. Deliveries are made to the nearest hard road point and for the avoidance of doubt we are only insured and required to deliver the Goods to your delivery address and not to bring them into a property or install them. For large orders a pallet will invariably be used to transport your Goods, this pallet is your responsibility when delivered to dispose of as deemed necessary. It is not the delivery drivers responsibility to take this away with them.
    5. We endeavour to deliver most products within 15 working days; however some items may take longer due to fluctuating stock levels from our suppliers/manufacturers. All delivery dates given are only and always provisional, whilst we strive to always deliver on a pre-organised, amicable day, sometimes it is completely out of our control that situations arise that we can not foresee. Where we can we will try to notify of a potential problem with deliveries or times, however sometimes it is not always possible to do so. Heatons Furniture are not bound by any delivery day/dates that either we or our sub-contracted couriers have organised. If the delivery has not taken place through no fault of your own, then Heatons Furniture will often arrange another suitable date at yours and our convenience. For the avoidance of any doubt we shall not be liable for any loss arising from delay in delivery or non-delivery.
    6. Before signing for goods please ensure that all products have been carefully inspected for any courier damage. In the case of pallet deliveries please check all goods carefully, and in the unlikely event of damage please return the damaged goods to the driver and take receipt of the good items. A full set of Delivery Guidelines will be emailed to you upon receipt of any order that require a pallet delivery.
    7. Tradesmen should not be booked until goods are received and checked thoroughly. Heatons Furniture can not accept liability or 3rd part costs incurred as a result of any delays in despatch. Please allow a suitable timescale before your plumber/installer starts work to the delivery of your goods, so that in the unlikely event of any damages, suitable time can be given to the replacement of said goods.
    8. All delivery charges are clearly displayed on the basket stage of your order. These carriage charges are based on standard UK Mainland deliveries using our economy delivery schedule. In most instances delivery timescales can be improved however these may be subject to a carriage surcharge. 
    9. Goods can only be delivered to the customer's address (they cannot be left with a neighbour) and must be checked and signed for. If the delivery is to a communal building like a block of flats, please note that the driver may require help unloading. The Carrier may also ask to see identification before leaving the goods, (to protect us from Credit Card fraud).
    10. We are unable to deliver to the following areas: Channel Islands: GY and JE ; Isle of Man: IM ; Scilly Isles: TR21-TR25 ; Scottish Highlands & Islands: All postcodes containing KW / HS / IV / PA20+ / PH4+ / ZE / KW / AB / KA27-28 ; Northern Ireland ; Isle of Wight: PO30-PO41 ; Ireland.

    Returns

    1. If you wish to return your items, our returns policy allows you to return your item(s) within 30 days after receiving the items. Returning items is at your expense. If your items are unfortunately faulty, there will be no extra charge for collection.

    What You Need to Know Before You Start a Return:

    • Returning an item(s) is at your expense

     

    What Cannot be Returned Under the 30 Day Returns Policy

    • Altered goods
    • Items that are no longer in their original condition and packaging
    • Commercial Orders
    • Ex-Display Clearance items

    Faulty and damaged items will be eligible for a return and no collection fee will be charged.

     

    Return Packaging

    1. All returned goods must be fully dismantled & wrapped in packaging as our couriers do not transport unpackaged items. Therefore, we strongly recommend that you keep the original packaging if you would like to return the goods.

     

    1. For all change of mind returns, please note that it is your responsibility to ensure that the items are returned to us in the same condition and packaging you received them. Our Distribution Centre Team assesses every item that is returned to us. If the product is not returned in its original condition or packaging, a penalty fee of 50% of the full product price (before any discounts) will be deducted from your refund.

     

    1. If you have received a faulty or damaged item that needs to be returned and you have disposed of the original packaging, we kindly ask you to source alternative material, for example, bubble wrap. Please note that the penalty fee does not apply to faulty or damaged items.

     

    English Export Laws

    1. Heatons Furniture obligations are subject to the export administration and control laws and regulations of England. Buyer shall comply fully with such laws and regulations in the export, resale, or disposition of products.
    2. Quotations or proposals made, and any orders accepted by Heatons Furniture from a Buyer outside the UK are with the understanding that the ultimate destination of the products is the country indicated therein. Diversion of the products to any other destination contrary to English law is prohibited. Accordingly, if the foregoing understanding is incorrect, or if Buyer intends to divert the products to any other destination, Buyer shall immediately inform Furniture Maxi of the correct ultimate destination.

     

    Confirming Availability & Price

    1. Availability information for the titles in our catalogue are listed on each item's detail page. Beyond what we say on that page, we cannot be more specific about availability. As we process your order, we will inform you by e-mail/phone if any items you order turn out to be unavailable. You are most welcome to request availability of items by contacting us by either phone or email. We will then respond immediately with current stock levels taken at the time of enquiry.

     

    Warranty 

    1. All goods supplied by the Heatons Furniture are warranted free from defects for 12 months from the date of delivery (unless otherwise stated on the product page). This warranty does not affect your statutory rights as a consumer.
    2. If the goods supplied to you develop a defect in relation to their quality or condition while under warranty you should notify Heatons Furniture in writing via our e-mail address (help@heatonsfurniture.com), as soon as possible, but in any event within a reasonable time after discovery of the defect or failure.
    3. Where any valid claim in respect of any of the goods which is based on any defect in the quality or condition of the goods or their failure to meet specification (other than in respect of a bespoke specification) is notified to Heatons Furniture in accordance with these conditions of supply, Heatons Furniture shall be entitled to replace the goods (or the part in question) free of charge or, at our sole discretion, refund you the price of the goods (or a proportionate part of the price), but we shall have no further liability to you.

     

    Voucher/Discount Codes

    1. Discount code applies to a selection of sale products, while stocks last and are subject to availability.
    2. Discount code offers are available online only.
    3. No cash alternative can be offered.
    4. Heatons Furniture reserves the right to withdraw the discount codes at any time.
    5. Heatons Furniture reserves the right to cancel orders originating from any other sources.
    6. Only one discount can be used per single transaction.
    7. Offer cannot be used in conjunction with a voucher code or any other active offer.

     

    Extent of Liability

    1. We make every effort to ensure that all descriptions and pictures on our web site are described and reflect the products accurately. However, the descriptions and pictures on our website do not form part of the contract between us and you. They are purely designed to represent a general idea of the goods. We would always recommend that suitable research is under taken by you to ensure you know what you are buying from us and that they are intended for your use.
    2. We will not be liable to you for any loss or damage which you suffer as a result of any breach of contract by us, including, but not limited to, consequential loss to you and/or loss or damage to the property of third parties. In any event our liability to you arising directly from our negligence will not exceed the invoice value of the Goods. Nothing in this clause will limit our liability for death or personal injury resulting from our negligence. This clause does not affect your statutory rights.
    3. Heatons Furniture does not direct or advise on installation, as every installation is different. Installation of items should be conducted by a qualified fitter/installer/plumber ideally with the guidance of an architect and/or quantity surveyor based on the advice of the manufacturer. We will not be liable to you for any loss or damage which you suffer as a result of any issues that arrive from installation, including, but not limited to consequential loss to you and/or loss or damage to the property of third parties.

     

    Statutory Rights

    1. Where you are a consumer as defined by The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 your statutory rights are not affected by our Terms and Conditions.

     

    Sales Contract

    1. Your contract to purchase goods is not complete until we send you an e-mail notifying you that the items have been dispatched.
    2. By entering into sales contract this would be a legally binding agreement between both parties and subject to UK law.